Camera is not working - QR Code scanner is not working

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The reason behind this is that the camera will be disabled.



Camera is Disabled (no access)

OPTION 1 - From Laptop

When the students can’t use QR Scanner or Camera they will have the following notification on screen.





Log in to your class connect with your user
http://connect.learnpad.com



Click on Dashboard.
Look for the student's tablet and make sure he/she is online (learnpad is on and connected to the WIFI). You will know because their Learnpad will be coloured. The Learnpads that are offline are on a grayscale.

 

Select (Click) the student that does not have access to his/her camera. Now all the other Learnpad will be dimmed and only that Learnpad will show.
 

On the right hand side of the page there are various options. Fing the Advanced option and click on the arrow.





There you select Enable Camera.


You will know thatthe student's camers is enabled as on your Dashboard you will get a notification saying '1 device contacted'.


They will now be able to use the QR scanner and the camera on their Learnpad.

OPTION  2 - From Learnpad

There is another way to enable the camera if you do not have classconnect on another device. You can unlock the students tablet and log into classconnect from their tablet.
To unlock the tablet click on the padlock

 


It will ask you for a password



Enter Teacher’s Password and the padlock will unlock (password given to you in training)



Now click on the three dots in the corner and click on Teacher


You can now click on Log In – ClassConnect





Now you can log into ClassConnect like you would on your laptop.


Follow the steps to Enable cameras above. 

***Make sure you lock the tablet again once you are ready*****

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